Carpages.ca

Bilingual Client Success Advisor

Summary

The Client Success Advisor is an integral role in our rapidly growing client-facing team. The focus of the CSA will be to provide expertise to our franchised dealer clients with the primary objective of consistently improving their website and online presence. Through our two pillars of client experience, responsive and proactive service, the CSA will aim to turn every client into an advocate.

Keywords
  • Bilingual
  • WordPress
  • Customer Service

Working at Carpages.ca has its perks

  • ⚖️ Real work/life balance
  • 🏖 3 weeks of vacation time annually
  • 🏡 Remote Position
  • 🦷 Good benefits package (dental, vision, paramedical, travel insurance, etc.)
  • 🚲 Located in south central Mississauga close to the QEW and Queensway Bike Trail
  • 🚙 Free parking (for cars and bikes)
  • 🙌 We have a vibrant team culture across the organization
  • ☕️ Gourmet coffee in a variety of roasts and informed coffee nerds who will teach you new brewing methods

Key Responsibilities

  • Act as the primary liaison between franchise dealership website clients and the Carpages’ sales and technical teams. Build trust and develop a strong, long-term relationship with clients.
  • Meet with clients monthly to make recommendations for website improvement as well as enhancing online presence in general.
  • During monthly recommendation meeting, discover client needs pertaining to their website. This includes content, landing pages, promotions, etc.
  • Respond to and resolve client needs and inquiries immediately and/or ensure they are prioritized with our sales or technical team for the quickest resolution. Pro-actively follow up with clients during and after this process.
  • Document clear, efficient, timely written logs of calls and emails into the appropriate case tracking system to manage requests and communicate client feedback to internal teams.
  • Act as a mentor to other members of the team.
  • Seek out and generate improvement in our operations.

Requirements and Qualifications

  • 5-10 years’ experience in a client-facing role, demonstrating a strong level of support as well as acting as an advisor to clients.
  • Professional demeanour and communication style, in person and over the phone: professional, courteous, and tactful.
  • Knowledge of website UX, design, SEO, and digital marketing.
  • Ability to maintain organization of multiple client projects concurrently.
  • A high degree of personal ethics including honesty and integrity.
  • University degree / college diploma in technology or business, or an equivalent combination of education and experience.

NOTE: A criminal record check will be required upon offer acceptance.

To Apply

If you meet these qualifications and are interested in working for a company with an outstanding culture and work environment, please submit your resume to csjobs@carpages.ca  along with a cover letter explaining why we would be a good fit for each other. i We thank all applicants; however only those selected for interview will be contacted.

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